Got Questions? We’ve Got You.
We’ve answered some of the most common things people ask before or after buying from GREENDECORDY.

1. What kind of products do you offer?

We focus on premium-quality hoodies designed for comfort, everyday wear, and bold self-expression. Each piece is thoughtfully made using soft, durable materials that feel as good as they look—perfect for you or as a gift.

2. Where are your orders shipped from?

Most of our orders are processed and shipped from our U.S.-based fulfillment center. We also ship to select international locations. For more info, check out our Shipping Policy.

3. How long will shipping take?

  • U.S. deliveries: Around 4–7 business days

  • International deliveries: Usually 7–21 business days

  • Processing time: 2–3 business days before shipping

You’ll get a tracking email as soon as your order leaves our warehouse.

4. How do I track my package?

Once your order ships, we’ll email you a tracking link. Didn’t get it? Be sure to check your spam folder—or shoot us an email at [email protected] and we’ll help out.

5. Can I return my order?

Yes! As long as your hoodie is unworn, unwashed, and in original condition, we accept returns within 14 days of delivery. Visit our Return & Refund Policy for full details.

6. Can I exchange my hoodie for another size or color?

Totally. If the item is in stock and still in perfect condition, we’re happy to exchange it. Just email us at [email protected] to start the process.

7. What if I received a damaged or incorrect item?

Our bad—and we’re on it. Email us at [email protected] with your order number and a clear photo of the issue. We’ll make things right with a replacement or refund.

8. What payment methods can I use?

We accept:

  • Major credit/debit cards (Visa, MasterCard, AmEx)

  • PayPal

  • Apple Pay & Google Pay (where available)

Your payments are handled through secure, encrypted platforms. For more info, see our Billing Terms & Conditions.

9. Is my personal info secure?

Yes. We use SSL encryption and strict security measures to protect your data. Read our Privacy Policy to see how we handle your information.

10. I entered the wrong shipping address—can I fix it?

If your order hasn’t shipped yet, we can likely update it. Contact us ASAP at [email protected]. Once it’s on the way, we may not be able to make changes.

11. Do you offer gift wrapping?

Not yet—but our packaging is clean, minimal, and great for gifting as-is. We’re working on adding custom gift options soon!

12. How can I reach your team?

We’re here for you!

  • Email: [email protected]

  • Phone: +1 (912) 508-1043

  • Address: 2183 JAGOW RD APT 3, NIAGARA FALLs, NY, 14304, USA

You can also visit our About Us page to learn more about our brand and mission.

Still Need Help?
If anything seems off or you spot something suspicious, you can also Report a Security Issue, or view our Terms of Service for more detailed policies.